RETURNS:

Online purchases are eligible to exchange for the total amount if returned within 10 days of receipt. This is separate from our retail store return policy where returns are eligible for exchange or store credit.

All products must be in their original packaging with proof of purchase and free from wear, marks, discoloration, odor, or any condition that would prevent them from being sold as new. Self-care and beauty products, socks, international and custom orders, gift cards, or “sale" items are not eligible for return.

For any questions, please email us at returns@kria.world. We kindly ask that you do not ship anything to us without contacting us first. Kria World is not responsible for items returned without prior notification and tracking information.

Return Address:
Kria World Inc.
801 Main Street
Margaretville, NY 12455

Customers are responsible for all return shipping charges. Returns must be securely packaged with signature required and insured for the full value. We are not responsible for packages returned using shipping methods that are not traceable. Once your return has been shipped, please reach out to us to share tracking information so we may follow its progress.

Once received and after returned items have met all conditions, the original form of payment will be credited; if not, the customer will be contacted with an explanation and items will be shipped back to them. The customer incurs all shipping costs for returned items.

REPAIRS:

We offer a limited warranty for the integrity of our jewelry with reasonable wear and tear for six-months from date of purchase. Reasonable wear and tear will be determined by Kria World who reserves the right to decline unreasonable repair requests.

To request a repair, please email us at repairs@kria.world. Proof of purchase must be included with a detailed description and images of the repairs to be made, your return mailing address, and your phone number.

We will contact you to clarify and confirm your repair with an estimate of any cost and the time needed complete. If the estimate is approved by you, we will send an invoice to be paid before the repair is shipped to us.

Repairs must be shipped signature required, securely packaged, and insured for the full value of the item. We are not responsible for packages sent using shipping methods that are not traceable or for any costs associated with shipments. Once your repair has been shipped, please reach out to us to share tracking information so we may follow its progress.