Sendingarstefna

DOMESTIC SHIPMENTS are sent via UPS with tracking information. Shipments cannot be delivered to PO boxes or APO/FPO addresses.

UPS is responsible for lost or damaged packages and we insure each package based on its retail value in the unfortunate event they do need to replace it.

If your tracking information shows that your package was delivered but you have not received it, please contact UPS Customer Service at 1-800-742-5877 or pkginfo@ups.com.

INTERNATIONAL SHIPMENTS are sent via UPS or DHL with tracking information and insurance requiring a declared value for all packages and a Tax ID or EORI number for many countries.

You will receive an automated email confirmation once your order has been placed online. Once your order has shipped, you will receive a second email containing tracking information. FedEx tracking information states the date of estimated delivery. If you do not see these confirmation emails in your inbox, please check your spam, junk, and trash folders. Email addresses are not validated and must be spelled correctly to receive the confirmation emails, and they cannot be changed or corrected once your order has been placed.

Each order is subject to product availability and you will be notified if a product is unavailable or will be delayed in shipping.

Duties, customs tariffs, and VAT are determind by each local government based on a combination of the country of origin and manufacture of the goods purchased and the classification of that merchandise in accordance with a harmonized code system adopted and used by that government.

International order customers are responsible for all taxes, customs fees, and duties their shipment incurs. We do not have information on international customs and duties, we are unable to estimate those charges, and we are not responsible for them. Please contact your local government for further information.

If your tracking information shows that your package was delivered but you have not received it, please contact FedEx Customer Service for your region and country here.

NOTE: We do not take responsibility for lost or missing packages that indicate successful delivery to the order address provided.