FAQs

 

Have a question about your order or having an issue placing one? We're here to help! Drop us an email at support@kria.world and we'll respond as soon as we have an answer for you.

GENERAL

DO YOU SELL GIFT CARDS?

Yes we do, here!

HOW IS YOUR JEWELRY SUSTAINABLY MADE?

As not to "green-wash" the lack of clarity in sourcing, sustainability, and ethics in the jewelry industry, we will say that we are mindful. We use a small handful of vendors for Kria jewelry, and those related to jewelry-making and materials are in New York and we have been working with since the line's inception. We have relationships built on trust and transparency, and we are able to communicate our priorities.

We source our diamonds from a company which specializes in doing so ethically mostly by recutting recycled stones and by establishing documented origin to create transparency about working conditions, labor practices, and environmental impact.

Kria jewelry is handmade by us in our store and studio with castings and chains made entirely with certified reclaimed precious metals—sterling silver, 10k gold, 14k gold, brass, or gold-filled which is a mixture of gold and silver. Always reclaimed, never plated. And, we package it all in post-consumer recycled materials.

HOW DO I CARE FOR MY KRIA JEWELRY?

Store fine jewelry separately to avoid scratches and keep it away from heat and prolonged direct sunlight.

Apply makeup, hairspray, and perfume before putting on jewelry and always remove jewelry before using household chemicals.

Do not wear jewelry in a swimming pool, hot tub, or shower as chlorine and extreme heat can damage pearls, gemstones, and metals and will destroy enamel.

Pearls should only be cleaned with a soft cloth moistened with warm water and the little bit of Ivory soap.

WHERE IS YOUR JEWELRY SOLD OTHER THAN YOUR ONLINE STORE?

Our first and only retail and lifestyle store is located in Margaretville, NY in the western Catskill Mountains of New York where we live and work in our jewelry studio. You can read more about our store here.

Kria jewelry is also featured in some beautiful stores in the US and internationally listed on our Stockists page here.

HOW DO I DETERMINE MY RING SIZE?

Need a ring size and can't come see us? Visit a local jewelry store. Most will measure your finger as a courtesy or size a ring of someone else if it's a surprise!

The fit and feel depends on your finger type. If your knuckle is the widest part of your finger, your ring should slide over your knuckle somewhat easily but take more effort and some wiggling to get it off. If your knuckle tapers to a broader base, then we recommend a more snug fit as fingers expand and contract with temperature.

International Ring Size Conversion Chart

WHAT IS YOUR JEWELRY REPAIR POLICY?

We offer a limited warranty for the integrity of our jewelry with reasonable wear and tear for six-months from date of purchase. Reasonable wear and tear will be determined by Kria World who reserves the right to decline unreasonable repair requests.

To request a repair, please email us at repairs@kria.world. Proof of purchase must be included with a detailed description and images of the repairs to be made, your return mailing address, and your phone number.

We will contact you to clarify and confirm your repair with an estimate of any cost and the time needed complete. If the estimate is approved by you, we will send an invoice to be paid before the repair is shipped to us.

Repairs must be shipped signature required, securely packaged, and insured for the full value of the item. We are not responsible for packages sent using shipping methods that are not traceable or for any costs associated with shipments. Once your repair has been shipped, please reach out to us to share tracking information so we may follow its progress.

ORDERS & RETURNS

WHAT SHOULD I KNOW BEFORE PLACING AN ONLINE ORDER?

Please carefully read the "What is your Return Policy" section of this FAQs page.

Self-care and beauty products, socks, international and custom orders, gift cards, or “sale" items are not eligible for return.

Free shipping for orders $250 or more applies to U.S. domestic orders only and is shipped via UPS Ground.

All orders are subject to product availability which is stated and detailed individually for each item on our site.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Visa, Mastercard, American Express, Discover, and Diners Club debit and credit cards. Orders can also be placed via PayPal Express Checkout, Shopay and Shopay Installments, Google Pay, and Apple Pay. Our gift cards are also accepeted both online and in-store.

Kria World does not accept check or money orders online and only one method of payment can be accepted per online order with the exception of store credit and gift cards.

We do except cash in our retail store.

HOW DO I KNOW IF AN ITEM IS AVAILABLE?

Kria jewelry is often available to ship immediately. Otheriwse, it needs to be made to order which is especially true for rings because of sizing and for designs with settings. You will be notified in an email from us when items are not available upon ordering or will be delayed in shipping.

Please allow up to three weeks plus shipping for jewelry not currently in-stock. Please allow 3-6 weeks plus shipping for jewelry with settings or enamel that is currently not in-stock.

We do not sell chain or cord separately. If you wish to have your chain or cord replaced, please see "What is your jewelry repair policy" in the first section of this page.

HOW WILL I KNOW WHEN MY ORDER HAS BEEN PLACED & SHIPPED?

You will receive an automated email confirmation once your order has been placed online. Once your order has shipped, you will receive a second email containing tracking information.

If you do not see these confirmation emails in your inbox, please check your spam, junk, and trash folders. Email addresses are not validated and must be spelled correctly to receive the confirmation emails. Email addresses cannot be changed or corrected once your order has been placed.

Each order is subject to product availability and you will be notified if a product is unavailable or will be delayed in shipping.

WHAT IS YOUR RETURN POLICY?

Online purchases are eligible to exchange for the total amount if returned within 10 days of receipt. This is separate from our retail store return policy where returns are eligible for exchange or store credit.

All products must be in their original packaging with proof of purchase and free from wear, marks, discoloration, odor, or any condition that would prevent them from being sold as new. Self-care and beauty products, socks, international and custom orders, gift cards, or “sale" items are not eligible for return.

For any questions, please email us at returns@kria.world. We kindly ask that you do not ship anything to us without contacting us first. Kria World is not responsible for items returned without prior notification and tracking information.

Return Address:
Kria World Inc.
801 Main Street
Margaretville, NY 12455

Customers are responsible for all return shipping charges. Returns must be securely packaged with signature required and insured for the full value. We are not responsible for packages returned using shipping methods that are not traceable. Once your return has been shipped, please reach out to us to share tracking information so we may follow its progress.

Once received and after returned items have met all conditions, the original form of payment will be credited; if not, the customer will be contacted with an explanation and items will be shipped back to them. The customer incurs all shipping costs for returned items.

WHAT U.S. STATES TAX ONLINE ORDERS?

We are required by law to charge sales tax in the United States for online orders that are shipped to New York, New Jersey, North Carolina, California, Illinois, Massachusetts, Pennsylvania and Georgia. Sales tax is calculated automatically by the state and county shipping address for your order as well as the product(s) classification.

HOW ARE CUSTOMS & DUTIES FOR INTERNATIONAL ORDERS HANDLED?

Duties, customs tariffs, and VAT are determind by each local government based on a combination of the country of origin and manufacture of the goods purchased and the classification of that merchandise in accordance with a harmonized code system adopted and used by that government.

International order customers are responsible for all taxes, customs fees, and duties their shipment incurs. We do not have information on international customs and duties, we are unable to estimate those charges, and we are not responsible for them. Please contact your local government for further information.

All international orders including Canada are sent via FedEx International Economy and require a declared value and a Tax ID or EORI number for the recipient.

SHIPPING & PROCESSING

WHAT ARE YOUR U.S. DOMESTIC SHIPPING POLICIES?

Domestic shipments are sent via UPS with tracking information. Shipments cannot be delivered to PO boxes or APO/FPO addresses.

UPS is responsible for lost or damaged packages and we insure each package based on its retail value in the unfortunate event they do need to replace it.

If your tracking information shows that your package was delivered but you have not received it, please contact UPS Customer Service at 1-800-742-5877 or pkginfo@ups.com.

NOTE: we do not take responsibility for lost or missing packages that indicate successful delivery to the order address provided.

WHAT ARE YOUR INTERNATIONAL SHIPPING POLICIES?

International orders may be shipped via UPS or DHL with tracking information and insurance requiring a declared value for all packages and a Tax ID or EORI number for many countries.

You will receive an automated email confirmation once your order has been placed online. Once your order has shipped, you will receive a second email containing tracking information. FedEx tracking information states the date of estimated delivery. If you do not see these confirmation emails in your inbox, please check your spam, junk, and trash folders. Email addresses are not validated and must be spelled correctly to receive the confirmation emails, and they cannot be changed or corrected once your order has been placed.

Each order is subject to product availability and you will be notified if a product is unavailable or will be delayed in shipping.

Duties, customs tariffs, and VAT are determind by each local government based on a combination of the country of origin and manufacture of the goods purchased and the classification of that merchandise in accordance with a harmonized code system adopted and used by that government.

International order customers are responsible for all taxes, customs fees, and duties their shipment incurs. We do not have information on international customs and duties, we are unable to estimate those charges, and we are not responsible for them. Please contact your local government for further information.

If your tracking information shows that your package was delivered but you have not received it, please contact FedEx Customer Service for your region and country here.

NOTE: We do not take responsibility for lost or missing packages that indicate successful delivery to the order address provided.